9/8/2017 (Actual version)
We are always ready to explain:
- What personal information is gathered, stored or used;
- With whom the information may be shared;
- How you can correct inaccuracies in information.
By personal data or personal information, we mean information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
You can contact us directly at the address shown at the bottom of this page.
What information we gather and use
We at Kaspersky Lab respect your desire to protect personal information. This page tells you what sort of information we may ask you for, and in what situations, when using My Kaspersky, Kaspersky Small Office Security Management Console, Anti-Theft Web Management, and Protect a Friend (hereinafter referred to as the "Service").
You make all decisions regarding whether or not to proceed with any activity that requests personal information. However, please note that if you do not wish to provide the requested information, you may not be able to complete the transaction.
In order to use the Service and have access to all of its functions, you will need to create a personal account, which requires you to provide us with your email address (which will be your user name) and a password. We will only process and use this information in order to provide you the Service, unless you expressly opt in to a processing or use for other purposes (for example to receive useful news on Kaspersky Lab products and services via email).
You may also need to provide us your mobile phone number for the purpose of additional protection of your account from unauthorized access. We will only use your mobile phone number to send you authorization security codes.
Account Settings and purchases
You may review, update or correct your account data, password, and preferences or even delete your account at any time using the "Account Settings" function. Additionally, you will able to review your purchase history from our web store provider.
In Account Settings, you are also able to link a bank card for easy purchases of additional Kaspersky Lab products and services. If you activate this option, our web store provider will attach your bank card data with your account and keep it for future orders. Kaspersky Lab will establish a special link to your web store provider account and will place orders on your behalf whenever they are performed by you. Our web store provider also gives us the information about expiration date of your bank card and the last 4 symbols of your bank card number. However, we will have no access to other data of your credit card stored by our web store provider. The linkage to your account will only be established technically by an internal User ID and password combination. These credentials will not grant us access to your bank card or other personal data stored by our web store provider. The internal User ID is used for triggering orders from you made through the web store.
After registration, you will be able to manage all of your devices you secure using Kaspersky Lab products. You can, for example, secure lost or stolen devices, easily check the status of Kaspersky Lab products on each device or fix existing problems. To do that, you need to connect these devices using the "Devices" function. In that case, a link between your account and the devices you connect will necessarily be established. This will, of course, only be used for the purpose of providing you with the "Devices" function, unless you expressly opt in to a use it for other purposes.
You can manage all of your Kaspersky Lab product licenses using the "Licenses" function by adding your valid activation code(s) for each product and connect it to the device it is used on. You can also choose to be reminded of expiring licenses automatically or use the auto-renewal function. Reminders will only be sent to you by email if you expressly opt in to that.
If you request support from our Technical Support or Virus Lab team using support services, we will ask you for information needed to enable us to provide you with such support, such as your registration/ license number, email address, and information about the product your problem relates to, your computer hardware, software and the nature of the problem you are experiencing. Furthermore, it may be helpful or even necessary for this purpose to send us files you are experiencing problems with via the "Upload" function. These may also contain personal information, such as user specific or otherwise personally identifiable file names, meta data or contents. It is, of course, always your choice whether you want to upload files or not. In case you do, please refer to our File Upload Agreement linked to the upload service and accept it at first.
What security measures we undertake
Please be informed that we employ industry-standard administrative, physical and electronic measures to safeguard personal information submitted to us from unauthorized access. We encrypt the transmission of all personal information using Secure Sockets Layer (SSL) technology and only store that information in secured data centers with restricted access.
With whom the information may be shared
Personal data is used solely for providing the requested service unless you've given your consent to receive any type of marketing information described above. Please be advised that we may disclose your personal information if legally required to do so by government agencies, judicial courts or law enforcement bodies, or to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal.
Cookies and similar technologies
We may track domain names, IP addresses, network provider, browser types and other information about client environment (such as model of your device, operation system, screen resolution, etc.) from people who visit our site. We may also collect information about which Kaspersky Lab applications you use and how you use them, the web page you were visiting immediately prior to visiting our website, pages of our website that you visited, the time spent on those pages, information you searched for on our website, access times and dates, and other statistics. We use this information to produce traffic statistics for the Kaspersky Lab's sites and to improve security and availability of our websites and services. Such information is not correlated with any personal information. We do not ask you for, access or track any location based information from your device.
This information can be found on our Contact information page.
Should you have any questions or suggestions regarding the protection of your personal data processed in connection with the use of the Service, please contact us at https://support.kaspersky.com/privacy.